Quality Policy
At Chatterji Rubber Manufacturing Co., our goal is to exceed customer expectations by implementing a comprehensive, stable system for consistent product and process excellence. Our quality policy includes the following principles:
All equipment and systems are maintained to meet rigorous quality and reliability standards, ensuring that every product meets our customers' exact requirements.
Continuously improve divisional productivity by reducing scrap, rework, and material waste across all manufacturing processes.
Reduce inspection and testing expenses while raising product confidence through defect prevention, predictive maintenance, and continuous improvement practices.
Foster a culture of quality by encouraging all employees to actively participate in quality-related initiatives and decision-making processes.
Provide regular training and skill development programs for employees, ensuring they stay updated on best practices and innovative quality management techniques.
Collaborate closely with suppliers to ensure that all raw materials and components meet our quality standards, contributing to overall product excellence.
Actively seek and incorporate customer feedback to enhance our products and services, aligning closely with client needs and expectations.
Leverage data analytics to monitor process efficiency, identify areas for improvement, and drive quality enhancements.
Adopt a continuous improvement approach, regularly reviewing and updating processes to align with industry best practices and technological advancements.
Implement environmentally sustainable practices in our manufacturing process, aiming to minimize waste, reduce emissions, and support eco-friendly initiatives.
PERSON'S RESPONSIBLE FOR QUALITY
The primary responsibility and authority for quality management rest with Shri Avra Chatterji, Partner, who oversees all aspects of quality assurance and control within the organization. The Quality Control (Q.C.) Department functions are outlined in the organizational chart, delegating roles to ensure comprehensive quality oversight and adherence to high standards across all operations.
DESIGN & DEVELOPMENT
Full flagged design facilities are not available with us. It is therefore possible to take up only development work as per customers’ requirements & active interaction. It may require making Tools, Jigs, Fixtures procurement of gauges as well as consultancy from external experts.
QUALITY MEASURES
The activity involves the purchase of raw materials, process & evaluation of vendors. One should be careful that procurements are made on the basis of complete specifications. All time supply orders are to be vetted with the following:
Specifications
Drawing/Sketches if required
Pre matching if required
Test certificates /pre inspection reports if any from the sub vendors
PRODUCT IDENTIFICATION & TRACEABILITY
A system has been established that all raw materials, semi-finished goods & finished products are identified by marked locations, colour codes or marking etc.
The identification status of the product is necessary to avoid mixing of Conformance with non-conformance which affects the reliability of the end products.
In this regard the following systems are followed:
| SL NO. | PRODUCT CATEGORY | IDENTIFICATION METHOD | EXTENT OF TRACEABILITY |
|---|---|---|---|
| 1 | Incoming Raw Materials | Dedicated area for storage & marked by | To consignment no. dt. Of Receipt Vendor |
| 2 | Critical Eng. Spares | By location of storage placards/wall mark | To the subcontractor |
| 3 | Items processed by outside vendors | Name of the sub-Contractor in abbreviated form marked on each item | To equipment wherever appropriate |
The final accepted store which are ready for dispatch should have following identification:
Company's monogram/name
Drawing/part no or any details
Year & date of manufacture
S O no. & date
PROCESS CONTROL
The procedure covers vulcanising mixing of ingredients, kneading & moulding.
The serviceability of rubber products depends mainly on the correct composition of different elements & their proper mixing. Once the mixing is done, samples are tested both physically & chemically to various defence specification in our laboratory. If necessary assistance of NABL approved labs are taken. Thereafter the mix with our testing reports are offered to SQAE & respective Ordnance Factories and then taken for moulded after their clearance only.
Steel components are got machined from sub vendors & then are insert moulded at our works.
INSPECTION & TESTING
The procedure aims of establishing the modes methods & manners of inspection, verification & checks of products at various stages of operation so as to determine that the customer’s requirements are met in a continuous basis. Inspection is a matter of quality control & the concerned Inspector will be responsible for checking at different manufacturing stage involving all components as well as sub-assemblies & the said inspector will find out whether the process is producing correct store. The store once completed in all respect the quality control must check the following:
Dimensional accuracy
Performance
Painting/ Surface treatment
Workmanship
Use of correct preservatives
CONTROL OF MEASURING INSTRUMENTS
It is the process of control, calibration & maintenance of measuring instruments & test equipments used for the purpose of inspection & quality control of critical process, parameter to ensure capability. The responsibility of maintaining the procedure lies with the Q.C dept. Periodical calibrations are done of all measuring instruments. All the certificates kept in the file & stamp on each instrument.
CUSTOMER’S COMPLAINTS
This procedure aims at ensuring that customer’s complaints are responded & answered within a definite time & the root causes identified through investigation are eliminated to prevent recurrences. This procedure shall be applicable to all complaints whether verbal or written made by the customer. Procedure to be made as follows:-
Recording & responding to complaints
Settlement of complaints
Corrective & Preventive methods
CONTROL OF QUALITY RECORDS
A master list of all quality records shall be maintained by Q.C in-charge. The activities of quality system are to be recorded in the Format issued time to time or at least in a Register. Checking of records time to time would be done by Sri. Avra Chatterji partner.